Contact centers generate thousands of customer interactions every day — a goldmine of insights often locked inside call recordings. Yaqeen AgentIQ, built on Amazon Bedrock Agentic AI, transforms these calls into actionable intelligence using a multi-agent architecture that works like a skilled operations team — only faster, more accurate, and infinitely scalable. Because it’s built on Bedrock’s agentic framework, Yaqeen AgentIQ can integrate seamlessly with your own custom agents or third-party Bedrock agents, enabling end-to-end automation across multiple business domains.
Improvement in Agent Compliance
Instead of one large AI doing everything, Yaqeen AgentIQ uses specialist agents that mirror real-world teams — and can collaborate with other agents in your ecosystem:
⦁ Call Processing Agent – The orchestrator, managing workflows and assigning tasks.
⦁ Call Analytics Agent – Your QA analyst, delivering scores, summaries, and sentiment.
⦁ Compliance Agent – The compliance officer, checking legal and regulatory adherence.
From transcription to compliance scoring and advanced QA analytics for enhanced performance monitoring.
Ask in plain English: “Transcribe and check compliance for call s3://mybucket/call123.wav”.
Continue conversations with persistent session memory, enabling personalized and context-aware interactions.
Built for Contact Centers, Financial Services, Healthcare, Collections, and Regulatory Compliance.
Monitor agent activity, productivity, outcomes, and key performance trends through a centralized dashboard with actionable real-time intelligence.
CTO, Yaqeen Technology
Transcribe the call and check compliance for s3://your-audio-bucket/call123.wav
Call Processing Agent triggers transcription, QA scoring, sentiment analysis, and compliance checks.
Each specialized agent performs its task — and can invoke other connected Bedrock agents to extend capabilities.
Final results include score, summary, sentiment, compliance status, and any cross-agent outputs.
