Self-service prompt management lets business teams create and manage prompts independently, reducing reliance on technical support and speeding workflows.
Yaqeen GenAI QA Monitor™ is a fully managed SaaS solution available on AWS Marketplace, powered by AWS, that uses Generative AI to automatically transcribe, analyze, and summarize 100% of your voice or chat conversations. It turns unstructured communication into actionable intelligence—empowering your QA, compliance, and operations teams with always-on insights.
Contact centers handle thousands of customer interactions daily, but only a small fraction are reviewed due to time and cost constraints. This leads to undetected compliance violations, inconsistent agent performance, and missed customer insights—resulting in operational risk and reduced service quality.
Agent performance and behavioral analytics offer real-time insights to optimize efficiency, identify trends, and enhance customer interactions.
Customer sentiment analysis and escalation alerts detect emotions in real time, enabling swift responses to negative experiences and preventing escalations.
Automated call categorization and trend analysis streamline call tagging while uncovering patterns and insights to drive better decision-making.
Self-service prompt management lets business teams create and manage prompts independently, reducing reliance on technical support and speeding workflows.
CTO, Yaqeen Technology
Add and configure clients including shortcalls, threshold and passing score.
Assign QA scoring categories and weights for each client. You are done!
Define prompt questions used during transcript evaluation. Only needed if you are creating new questions.
Test prompts against transcripts and generate AI insights. Use only if creating new questions.