AWS Advanced Tier Partner Generative AI Competency
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Yaqeen
Auralytics

Yaqeen Auralytics™ is an AI-powered voice intelligence platform that delivers real-time transcription, dynamic call scoring, live AI coaching, and continuous performance learning while conversations are still in progress. By listening to live calls, Auralytics™ provides agents with contextual coaching suggestions and compliance prompts instantly. Agents can give immediate feedback on each tip or score, creating a continuous feedback loop that fine-tunes the AI and improves coaching quality over time.

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70%
Faster Call Transcription
95%

Accuracy in Sentiment & Compliance Analysis

60%
Reduction in Manual QA Efforts

Transform Every Conversation Into Actionable Contact
Center Insights

Yaqeen Auralytics™ turns every conversation into actionable insights—boosting coaching effectiveness, enhancing quality assurance, and empowering smarter decision-making in your contact center.

Key capabilities include

Real-time Sentiment & Compliance Analysis
Real-time sentiment & compliance analysis detects emotions and ensures regulatory adherence during customer interactions, enabling timely and effective responses.
Automated Call and Message Categorization
Automated call and message categorization quickly sorts communications by intent and content, improving response times and workflow efficiency.
Agent Performance and Behavioral Insights
Agent performance and behavioral insights track and analyze interactions to optimize coaching, improve adherence, and boost overall productivity.
Customizable Real-Time Dashboards

Customizable real-time dashboards provide instant access to key metrics with flexible views, enabling faster and smarter decision-making.

Multilingual Support for Global Reach
Multilingual support enables seamless communication across 15+ languages, empowering global teams and customers to collaborate effortlessly.
Secure Audit Trails and Compliance Tracking
Secure audit trails and compliance tracking ensure transparent, encrypted record-keeping that supports regulatory adherence and accountability.
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We are not just building technology—we're shaping the way people live, work, and connect. True innovation happens when human needs meet intelligent solutions.

CTO, Yaqeen Technology

How it Work
Step 1:
 Data Capture & Processing
Auralytics collects voice and chat data in real time, transcribing and analyzing interactions using advanced AI algorithms.
Step 2:
 Insights & Actions
The platform delivers actionable insights through customizable dashboards, highlighting sentiment, compliance, and performance to drive decisions.
Optional:
 Automated Alerts & Escalations

Set up real-time alerts for policy violations or customer sentiment shifts to proactively manage issues before they escalate.

Optional:
 Seamless Integration
Easily connect Auralytics with your existing CRM, support, and communication systems through flexible APIs for streamlined workflows.
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