AWS Advanced Tier Partner Generative AI Competency
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Yaqeen GenAI
SMS Sentinel

Yaqeen GenAI SMS Sentinel™ is a fully managed SaaS solution available on AWS Marketplace, powered by AWS, that uses Generative AI to automatically monitor, analyze, and score 100% of your SMS communications. It transforms unstructured text conversations into compliance and performance insights—empowering QA, compliance, and customer operations teams to act in real time.

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85%
Faster Message Processing
98%
Accuracy in Sentiment Detection
90%
Reduction in Escalated Complaints

Challenges of Scaling SMS Oversight in Regulated Industries

Organizations that rely on SMS for critical communications—such as collections, healthcare, and financial services—often lack the resources to review messages at scale. This results in undetected compliance violations, inconsistent messaging standards, and delayed responses to high-risk interactions—ultimately exposing the organization to regulatory and reputational risk.

Key capabilities include

Real-time SMS sentiment and compliance scoring

Real-time SMS sentiment and compliance scoring analyze messages instantly to ensure adherence and gauge emotional tone, enabling timely responses.

Detection of abusive or policy-violating language
Detect abusive or policy-violating language in real time to maintain safe, respectful, and fully compliant communication environments across all channels.
Automated categorization of message types
Automated categorization of message types streamlines communication by quickly sorting messages based on content, improving response efficiency and accuracy.
Efficient self-service prompt and rule management system
An efficient self-service prompt and rule management system empowers teams to create workflows, reducing dependency on technical support and speeding operations.
Customizable dashboards with real-time filters and alerts
Customizable dashboards with real-time filters and alerts provide instant insights, enabling teams to monitor key metrics and respond quickly to changes.
Comprehensive full audit trails with secure, encrypted storage
Comprehensive full audit trails with secure, encrypted storage ensure transparent tracking and protection of all data for compliance and accountability.
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We are not just building technology—we're shaping the way people live, work, and connect. True innovation happens when human needs meet intelligent solutions.

CTO, Yaqeen Technology

Proven Results
90% reduction in manual review effort

Achieving a 90% reduction in manual review effort through automation significantly boosts productivity and minimizes errors. This streamlines operations, lowers costs, and enhances overall efficiency.

95%+ accuracy in detecting violations
With over 95% accuracy in detecting violations, businesses can confidently enforce policies and maintain compliance. This high precision reduces risks and enhances overall security and trust.
5-second average message processing time
Achieving a 5-second average message processing time ensures rapid handling of communications, enhancing responsiveness. This quick turnaround improves customer satisfaction and operational efficiency.
50% reduction in escalated complaints
A 50% reduction in escalated complaints reflects improved issue resolution at the first point of contact. This decrease enhances customer satisfaction and reduces the strain on support teams.
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