Regulated municipal collection agencies depend on accurate, compliant, and timely document workflows. Agentic Document Workflow Automation™ leverages AWS AI and serverless services to automate document preparation, approvals, eSignature delivery, and audit tracking—ensuring compliance with regulatory requirements and improving operational efficiency.
Challenge
Manual document preparation, approval routing, and signature collection processes are time-consuming and prone to errors. Lack of centralized tracking and audit history creates compliance risks, delays in turnaround, and inefficiencies in updating downstream systems such as CRM platforms.
Solution
Built using Amazon Bedrock, AWS Lambda, Amazon DynamoDB, and Amazon EventBridge, the solution introduces an agentic workflow orchestration layer that automates document generation, routes approvals through human-in-the-loop checkpoints, and delivers eSignatures via SMS and email.
The platform sends automated reminders, maintains a complete audit trail of all actions, and synchronizes updates with CRM systems—ensuring full visibility, compliance traceability, and seamless operations.
Amazon Bedrock • AWS Lambda • Amazon DynamoDB • Amazon EventBridge • Amazon SNS • Amazon SES • Amazon S3
• 75% reduction in manual document processing time
• 60% faster turnaround for approvals and signatures
• 100% audit-ready document lifecycle tracking
• Improved compliance through standardized, automated workflows
