Customer Snapshot
Customer: Indiana Neurology & Pain Center
Industry: Multi-Specialty Healthcare
Location: Indianapolis, Indiana
Specialties: Neurology, Pain Management and Physical Therapy
Solution Status: Implementation and Deployment
Executive Overview
Indiana Neurology & Pain Center is working with Yaqeen Technology to modernize its clinical assessment workflows across neurology, pain management and related specialty services.
The practice requires a flexible platform that can digitize standardized and custom assessments, support multiple administration methods, automate scoring, and provide clinicians with consolidated reports and longitudinal patient insights.
Yaqeen Technology has developed Metrixa™, a configurable clinical assessment and scoring platform built on AWS. The platform establishes a reusable AWS-based foundation that can be expanded to additional specialties, assessment programs, providers, and healthcare organizations. The solution will support staff-assisted assessments, secure patient links, in-office tablets or kiosks, and AI-guided conversational experiences while allowing the practice to configure assessment questions, scoring models, clinical thresholds and provider workflows without custom software development.
Customer Challenge
The practice uses multiple clinical assessments across neurology, pain management and related workflows. Existing processes may involve paper questionnaires, PDFs, manual calculations and disconnected systems.
Key challenges include:
- Manual scoring and risk classification
- Inconsistent assessment workflows across providers and locations
- Limited options for patients to complete assessments remotely
- Separate tools and forms for different assessment types
- Fragmented provider review and interpretation
- Duplicate data entry and administrative effort
- Limited longitudinal visibility into patient progress
- Difficulty introducing new assessments and scoring rules
The customer needed a configurable platform that could support current assessment workflows while expanding to additional specialties and use cases over time.
Yaqeen Technology designed Metrixa™ as a configurable, AWS-based clinical assessment platform for Indiana Neurology & Pain Center.
The solution will enable the practice to:
- Digitize standardized and custom clinical assessments
- Configure scoring formulas, domains, thresholds and risk indicators
- Assign one or multiple assessments to a patient
- Support staff-assisted, self-service and AI-guided completion
- Automatically calculate assessment scores
- Generate consolidated provider-ready reports
- Track assessment results longitudinally
- Configure review, approval and follow-up workflows
- Export reports and support future EHR integration
Because the platform is configuration-driven, the customer can introduce additional assessments and workflows without redesigning the underlying application.
Allows the practice to configure assessment questions, response options, formulas, weighted scoring, clinical thresholds and specialty-specific workflows.
Supports staff-assisted calls, patient links, tablets, kiosks and AI-guided conversational assessment experiences.
Calculates scores, severity levels, clinical flags, risk categories and historical comparisons based on configurable models.
Combines results from multiple assessments into consolidated provider reports with responses, interpretation, risk indicators and trends.
Supports assessment assignment, reminders, completion tracking, provider review, reassessment and follow-up workflows.
Provides a foundation for integration with the customer’s EMR and other systems through APIs, HL7 and FHIR-enabled workflows.
Phase 1 Customer Use Cases
Digitize pain severity, functional impact, medication-risk and treatment-response assessments.
Enable depression, anxiety, wellness and related behavioral health assessments with automated scoring.
Support structured cognitive, memory, symptom and neurological screening workflows.
Track symptoms, quality of life, functional status and treatment response over time.
Allow patients to complete assigned assessments before appointments through secure digital links.
Configure additional practice-specific assessments and scoring models as clinical needs evolve.
AWS provides the secure, scalable, and cloud-native foundation for Metrixa™. The solution is designed using AWS Well-Architected principles to support secure patient engagement, configurable clinical workflows, automated scoring, reliable operations, and future growth across providers, locations, and specialties.
Key AWS services: Amazon Bedrock, Amazon Cognito, AWS Lambda, Amazon API Gateway, Amazon RDS, Amazon S3, Amazon CloudFront, AWS KMS, AWS WAF, and Amazon CloudWatch.
- Automated deployment and configuration management
- Centralized logging, monitoring, and alerting
- Defined operational procedures for incidents and changes
- Role-based access for providers, clinical staff, and administrators
- Encryption in transit and at rest
- Centralized identity and permission management
- Highly available cloud architecture
- Automated backup and recovery capabilities
- Resilient application and database design
- Scalable infrastructure based on workload demand
- Responsive patient-facing and provider applications
- Efficient processing of assessments, scoring, and reports
- Managed and serverless AWS services where appropriate
- Resource scaling based on actual demand
- Reduced infrastructure management overhead
- Efficient use of managed cloud infrastructure
- Dynamic scaling to reduce unused capacity
- Shared AWS infrastructure rather than dedicated on-premises hardware
- Standardized assessment administration across providers and specialties
- Reduced manual scoring and administrative effort
- Faster access to assessment results and clinical insights
- Improved patient engagement through digital and remote assessment options
- Consolidated provider reporting across multiple assessment types
- Longitudinal tracking of patient progress and outcomes
- Faster introduction of new assessments and configurable scoring models
- Scalable support for additional providers, locations, and specialty programs
Metrixa™ is designed on AWS with security, privacy and responsible AI controls appropriate for healthcare workflows.
- Role-based access for providers, clinical staff and administrators
- Encryption in transit and at rest
- AWS identity and access management controls
- Audit logging and activity history
- Configurable provider review and approval workflows
- Protected API-based integration
- Monitoring and operational visibility
- Human review of AI-assisted assessment outputs
Why the Customer Selected Metrixa™
Indiana Neurology & Pain Center needed more than a single-purpose assessment application. The practice selected Metrixa™ because it provides a configurable platform that can support multiple specialties, assessment models, scoring methodologies, and patient engagement channels within one solution.
Configuration Over Custom Development
Create and modify assessments, scoring rules, workflows, forms, and reporting requirements without rebuilding the platform for every specialty or use case.
Multi-Specialty Support
Support neurology, pain management, physical therapy, behavioral health, cognitive screening, patient-reported outcomes, and future specialty workflows from one platform.
Flexible Patient Engagement
Deliver assessments through staff-assisted workflows, secure patient links, in-office devices, and AI-guided conversational experiences.
Automated Scoring & Clinical Intelligence
Apply configurable scoring methodologies, calculate results consistently, identify risk indicators, and generate provider-ready clinical insights.
Unified Provider Reporting
Bring assessment results, patient history, longitudinal trends, scoring details, and review status into a consolidated clinical view.
Secure, Scalable AWS Foundation
Use secure AWS architecture, role-based access, encryption, monitoring, auditability, and scalable cloud services to support future growth and integration.