Customer Snapshot
Customer: Recovery Management Services (RMS)
Industry: Accounts Receivable Management (ARM)
Location: Illinois, United States
Primary Users: Operations Teams, Customer Service, IT, Compliance, Business Leadership
Platform: Amazon Web Services (AWS)
Solutions Implemented: AWS Managed Services, Cloud Operations, Infrastructure Monitoring, Security Management, Backup & Recovery, Performance Optimization
Executive Overview
Recovery Management Services partnered with Yaqeen Technology to provide ongoing AWS Managed Services for its production cloud environment. As the organization expanded its cloud operations and customer-facing platforms, it required a trusted AWS partner to proactively manage infrastructure, strengthen security, improve operational visibility, and maintain high availability for business-critical workloads.
Through Yaqeen’s Managed Services practice, RMS benefits from continuous infrastructure monitoring, security management, backup and recovery, incident response, operational support, and ongoing AWS optimization. This enables internal teams to focus on serving customers while Yaqeen manages the operational health, security, and reliability of the AWS environment.
Customer Challenge
Recovery Management Services depends on AWS to support critical customer-facing applications and internal business operations. Maintaining a secure, reliable, and well-managed cloud environment is essential to delivering uninterrupted service while protecting sensitive business and customer information.
As the AWS environment continued to grow, RMS needed to:
- Improve cloud security posture
- Strengthen identity and access management
- Continuously monitor infrastructure health
- Respond quickly to operational incidents
- Improve backup and disaster recovery readiness
- Maintain high application availability
- Optimize AWS resource utilization
- Control cloud operating costs
- Reduce operational overhead
- Ensure ongoing operational excellence
RMS required an experienced AWS Managed Services Partner capable of providing proactive cloud operations while following AWS Well-Architected best practices.
Solution Delivered
AWS Managed Services
Yaqeen Technology provides comprehensive AWS Managed Services supporting Recovery Management Services’ production cloud environment.
By proactively managing the AWS environment, Yaqeen helps RMS maintain secure, reliable, and scalable cloud operations while reducing operational complexity and minimizing business disruption.
The managed service includes:
- Continuous AWS infrastructure monitoring
- Infrastructure administration
- Security monitoring
- Identity and access management
- AWS Client VPN administration
- AWS Managed Microsoft AD administration
- Backup and recovery management
- Patch management
- Incident response
- Performance monitoring
- Capacity planning
- Cost optimization recommendations
- Operational reporting
- Ongoing AWS operational support
Continuous management of AWS infrastructure to maintain operational health, reliability, and scalability
Continuous monitoring of AWS security posture, identity management, encryption, and infrastructure security best practices.
24×7 monitoring of cloud resources, application availability, and operational events with proactive alerting.
Management of AWS IAM, AWS Managed Microsoft AD, and secure remote access through AWS Client VPN.
Automated backups, disaster recovery planning, and operational resilience to support business continuity.
Rapid identification, investigation, and resolution of infrastructure and operational issues.
Continuous monitoring and optimization of infrastructure performance and resource utilization.
Ongoing review of AWS resource utilization to improve efficiency and optimize cloud spending.
Infrastructure health reporting, operational reviews, and recommendations for continuous improvement.
AWS Managed Services Workflow
AWS infrastructure is continuously monitored for availability, performance, security events, and operational health.
Cloud resources, identities, and operational events are monitored to strengthen the organization’s security posture.
Operational issues are investigated and resolved using established operational procedures and AWS best practices.
Infrastructure performance, capacity, security, and resource utilization are continuously reviewed and optimized.
Operational metrics, infrastructure health, security posture, and optimization recommendations are delivered through regular reporting.
Automated backups and recovery procedures help protect critical workloads, support business continuity, and reduce the risk of data loss or extended service disruption.
The solution incorporates best practices across Operational Excellence, Security, Reliability, Performance Efficiency, Cost Optimization, and Sustainability to deliver a secure, resilient, scalable, and cost-effective cloud platform that supports critical business operations and long-term growth.
Key AWS Services: Amazon EC2, Amazon Elastic Block Store (EBS), Amazon Virtual Private Cloud (Amazon VPC), AWS Identity and Access Management (IAM), AWS Systems Manager, Amazon CloudWatch, AWS Backup, Amazon Simple Storage Service (Amazon S3), AWS Key Management Service (AWS KMS), AWS CloudTrail, AWS Secrets Manager, AWS VPN, AWS AD
- Centralized monitoring and logging
- Documented operational procedures
- Infrastructure health reviews
- Managed incident response
- Role-based administrative access
- Encryption in transit and at rest
- Secure network configuration
- Protected remote access
- Automated backup and recovery
- Resilient AWS infrastructure
- Continuous monitoring and alerting
- Centralized operational support
- Continuous performance monitoring
- Scalable compute and storage resources
- Capacity adjustment based on business demand
- Managed infrastructure optimization
- On-demand AWS infrastructure
- Resource-utilization monitoring
- Right-sizing recommendations
- Reduced on-premises hardware maintenance
- Cloud-based resource utilization
- Efficient infrastructure management
- Reduced physical infrastructure footprint
- Ability to scale resources according to actual workload demand
Through Yaqeen AWS Managed Services, Recovery Management Services has achieved:
- Improved AWS operational visibility
- Stronger cloud security posture
- Improved infrastructure reliability
- Faster incident response
- Reduced operational risk
- Enhanced backup and recovery capabilities
- Improved AWS resource utilization
- Reduced operational overhead
- Better infrastructure performance
- Greater business continuity
- Scalable cloud operations
- Increased focus on core business initiatives
Yaqeen helps Recovery Management Services maintain a secure and resilient AWS environment through proactive security management, operational monitoring, and business continuity services. The managed service protects critical cloud infrastructure while supporting reliable application availability and ongoing operational excellence.
Key Capabilities
- Continuous Security Monitoring
- Identity & Access Management
- AWS Client VPN
- AWS Managed Microsoft AD
- Role-Based Access Control
- Encryption at Rest and in Transit
- Automated Backup & Recovery
- Infrastructure Monitoring & Alerting
- Patch & Vulnerability Management
- Audit Logging
- Incident Response
- Business Continuity Support
Why RMS Selected Yaqeen Managed Services
Recovery Management Services selected Yaqeen AWS Managed Services to strengthen the security, reliability, and operational performance of its AWS environment. Through proactive monitoring, infrastructure management, identity and access management, backup and recovery, and continuous optimization, Yaqeen helps RMS maintain a secure, resilient, and scalable cloud platform while reducing operational complexity and supporting long-term business growth.
Security & Compliance
Strengthen AWS security posture through continuous monitoring, identity and access management, encryption, vulnerability management, and operational best practices.
Proactive Infrastructure Monitoring
Continuously monitor AWS infrastructure and business-critical services to identify and resolve issues before they impact operations
Identity & Secure Remote Access
Secure user access with AWS Client VPN, AWS Managed Microsoft AD, and role-based identity management.
Business Continuity & Disaster Recovery
Protect critical workloads through automated backups, resilient infrastructure, and recovery planning that minimizes business disruption.
Performance & Cost Optimization
Improve infrastructure performance and optimize AWS resources through ongoing monitoring, right-sizing, and operational reviews.
Secure, Scalable AWS Foundation
Leverage AWS Well-Architected best practices to provide enterprise-grade security, reliability, scalability, and operational excellence.