A Portfolio Company of Yaqeen Corp
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Yaqeen
Auralytics

Yaqeen Auralytics™ is an AI-powered voice intelligence platform that delivers real-time transcription, dynamic call scoring, live AI coaching, and continuous performance learning while conversations are still in progress. By listening to live calls, Auralytics™ provides agents with contextual coaching suggestions and compliance prompts instantly. Agents can give immediate feedback on each tip or score, creating a continuous feedback loop that fine-tunes the AI and improves coaching quality over time.

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70%
Faster Call Transcription
95%

Accuracy in Sentiment & Compliance Analysis

60%
Reduction in Manual QA Efforts

Transform Every Conversation Into Actionable Contact
Center Insights

Yaqeen Auralytics™ turns every conversation into actionable insights—boosting coaching effectiveness, enhancing quality assurance, and empowering smarter decision-making in your contact center.

Key capabilities include

Real-time Sentiment & Compliance Analysis
Real-time sentiment & compliance analysis detects emotions and ensures regulatory adherence during customer interactions, enabling timely and effective responses.
Automated Call and Message Categorization
Automated call and message categorization quickly sorts communications by intent and content, improving response times and workflow efficiency.
Agent Performance and Behavioral Insights
Agent performance and behavioral insights track and analyze interactions to optimize coaching, improve adherence, and boost overall productivity.
Customizable Real-Time Dashboards

Customizable real-time dashboards provide instant access to key metrics with flexible views, enabling faster and smarter decision-making.

Multilingual Support for Global Reach
Multilingual support enables seamless communication across 15+ languages, empowering global teams and customers to collaborate effortlessly.
Secure Audit Trails and Compliance Tracking
Secure audit trails and compliance tracking ensure transparent, encrypted record-keeping that supports regulatory adherence and accountability.
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We are not just building technology—we're shaping the way people live, work, and connect. True innovation happens when human needs meet intelligent solutions.

CEO, Yaqeen Agentic AI

How it Work
Step 1:
 Data Capture & Processing
Auralytics collects voice and chat data in real time, transcribing and analyzing interactions using advanced AI algorithms.
Step 2:
 Insights & Actions
The platform delivers actionable insights through customizable dashboards, highlighting sentiment, compliance, and performance to drive decisions.
Optional:
 Automated Alerts & Escalations

Set up real-time alerts for policy violations or customer sentiment shifts to proactively manage issues before they escalate.

Optional:
 Seamless Integration
Easily connect Auralytics with your existing CRM, support, and communication systems through flexible APIs for streamlined workflows.
Trusted by World-Class Compliance Teams
NAGA Since integrating Sedric into our operations, we’ve seen a significant improvement in efficiency and accuracy. Sedric has been instrumental in streamlining our communications analysis, allowing our team to focus on what matters most.
Juliana Bou MansourHead of Compliance
TRADING 212 helped us evaluate compliance coverage and streamline processes while reducing manual effort. Their support was instrumental in achieving our objectives.
Alkistis GkiosiInternal Control Director
We saw measurable savings in time and improved accuracy across teams after adopting the platform. The seamless workflows made onboarding much faster.
Mahfuz RiadHead of Operations
Not only did each team member double their interaction coverages, but we were also able to support more languages without expanding our staff! Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, and not on random ones. The superb customer service is a welcome added bonus.
Georgi MedzhidilievChief Operations Officer
What makes Sedric stand out is their customizable approach, allowing us to refine and apply industry-specific compliance monitoring strategies with relative ease. Sedric exceptional customer service and diligent follow-up have significantly enhanced our experience
Giovanna Perez M.Monitoring Lead
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